Refund policy

At CartivaGo, customer satisfaction is our priority.

Returns
We offer a 7-day return policy from the date of delivery. If you receive a damaged, defective, or incorrect item, you may request a return within 7 days.

Eligibility for Return

  • Item must be unused and in original packaging

  • Product must be in the same condition as received

  • Proof of purchase is required

Non-Returnable Items

  • Used or damaged by customer

  • Clearance or final sale items

Refund Process
Once your return is approved and inspected, refunds will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.

Contact Us:
Email: cartivagosupport@gmail.com
WhatsApp: +1 (681) 353-4789